Privacy Policy

Privacy Policy

Last Updated: February 2026


At Nara Fine Jewellery, safeguarding your privacy is an essential part of how we define trust, craftsmanship, and long-term relationships with our clients. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, interact with our services, or communicate with us.

Throughout this Privacy Policy, “Nara”, “we”, “our”, or “us” refers to Nara Ventures Pte. Ltd. and its affiliated entities. “You” or “your” refers to any visitor, customer, or individual whose information we process.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website and digital platforms
  • Online purchases and account registration
  • Customer service interactions
  • Marketing communications
  • In-store interactions where applicable
  • Third-party platforms integrated with our services

This Policy should be read together with our Terms & Conditions and any other policies referenced on our website.

 

2. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in regulatory requirements
  • Updates to our business operations
  • New technologies or service offerings

When changes occur, we will update the “Last Updated” date and take any additional steps required by applicable law. Continued use of our services constitutes acceptance of the revised policy.

 

3. Personal Information We Collect

The type of personal information we collect depends on how you interact with Nara.


3.1 Information You Provide Directly

This may include:

  • Identity & Contact Information
    • Name
    • Billing and shipping address
    • Phone number
    • Email address
  • Transaction & Order Information
    • Purchase history
    • Payment confirmations
    • Delivery details
    • Returns and exchange history
  • Account Information
    • Login credentials
    • Saved preferences
    • Wishlist data
  • Customer Support Information
    • Communications with our team
    • Feedback or product inquiries

Providing certain information may be necessary for us to fulfil orders or provide services.

3.2 Information Collected Automatically (Usage Data)

When you use our website, we may automatically collect:

  • IP address
  • Device and browser type
  • Operating system
  • Pages viewed and time spent
  • Interaction behaviour and navigation patterns
  • Referral URLs

We use cookies, pixels, and similar technologies to collect this data.

3.3 Information From Third Parties

We may receive information from trusted partners such as:

  • E-commerce platform providers
  • Payment processors
  • Logistics and fulfilment partners
  • Marketing and analytics providers
  • Fraud prevention providers

All third-party data is handled according to this Privacy Policy.

 

4. How We Use Your Personal Information

We process personal information for the following purposes:

4.1 Order Fulfilment and Service Delivery

  • Processing payments
  • Managing orders, shipping, and returns
  • Providing purchase confirmations and transaction updates
  • Managing customer accounts

4.2 Customer Experience & Service Improvement

  • Providing customer support
  • Improving website functionality
  • Personalising shopping experiences

4.3 Marketing & Communications

  • Sending promotional emails or offers (where permitted)
  • Personalised advertising and product recommendations
  • Market research and brand analytics

You may opt out of marketing communications at any time.

4.4 Security & Fraud Prevention

  • Detecting suspicious transactions
  • Protecting customer accounts
  • Preventing unauthorised access

4.5 Legal & Regulatory Compliance

  • Meeting tax and financial reporting requirements
  • Responding to lawful requests from authorities
  • Enforcing contractual rights

 

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Remember preferences and shopping cart details
  • Analyse traffic and performance
  • Support marketing and advertising campaigns

You may adjust cookie preferences through your browser settings. Disabling cookies may impact certain website functionality.

 

6. How We Share Personal Information

We only share personal information where necessary and appropriate.

6.1 Service Providers

Including:

  • Payment processors
  • Shipping and logistics providers
  • IT and hosting providers
  • Customer support platforms
  • Analytics and marketing tools

6.2 Business & Marketing Partners

Used for marketing, analytics, and customer experience optimisation.

6.3 Legal & Business Transfers

We may disclose information:

  • To comply with legal obligations
  • During mergers, acquisitions, or restructuring
  • To enforce our Terms & Conditions
  • To protect Nara, customers, or third parties

 

7. User Generated Content

If you post reviews, testimonials, or public content:

  • Such content may be publicly visible
  • We cannot control third-party use of public content

 

8. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

 

9. Children’s Privacy

Our services are not intended for individuals below the legal age of majority.
We do not knowingly collect personal data from children.

 

10. Data Security

We implement industry-standard safeguards including:

  • Encryption
  • Secure server infrastructure
  • Access controls
  • Monitoring systems

However, no digital system is completely secure.

 

11. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfilment
  • Legal compliance
  • Dispute resolution
  • Business operations

 

12. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Data portability
  • Restriction of processing
  • Withdrawal of consent
  • Opt-out of marketing communications

Requests may require identity verification.

 

13. International Data Transfers

Your information may be processed outside your country of residence.
Where required, we use legally recognised safeguards.

 

14. Non-Discrimination

We do not discriminate against individuals who exercise privacy rights.

 

15. Complaints

If you have concerns about how we handle personal data, please contact us.
You may also lodge complaints with relevant data protection authorities.

 

16. Contact Us

For privacy-related requests or enquiries:

Nara Ventures Pte. Ltd.
 160 Robinson Road, #14-04 SBF Center, Singapore 068914
 info@nara.sg
 +65 85861234
 UEN: 202445071W