Terms & Conditions

1. Overview

This website is operated by Nara Fine Jewellery (“Nara”, “we”, “us”, or “our”). Throughout the site, the terms “you”, “your”, or “customer” refer to the user or purchaser accessing our website and services.

By visiting our website and/or purchasing from us, you engage in our Service and agree to be bound by these Terms & Conditions, including additional policies referenced herein, including our Privacy Policy, Return Policy, and any promotional terms.

If you do not agree to these Terms, you must not use this website.

2. Eligibility & Online Store Use

By using this website, you confirm that:

You are at least 18 years old, or
You are using the website under supervision of a parent or legal guardian.

You agree not to use our products or services for any illegal or unauthorised purpose, or violate any applicable laws including intellectual property laws.

You must not transmit viruses, malicious code, or destructive technology through our platform.

3. Service Availability & Platform Hosting

Our store may be hosted on third-party e-commerce infrastructure providers. These platforms enable us to provide secure checkout, order management, and service functionality.

We reserve the right to:

Modify or discontinue any part of the website
Restrict service availability to specific regions
Limit quantities or product access

4. Product Representation & Natural Material Disclosure

We make reasonable efforts to display products as accurately as possible.

However:

Screen displays vary by device
Natural gemstones vary in tone, inclusions, and optical behaviour
Hand-finished jewellery may show slight variation

Such variations are natural characteristics and not defects.

5. Pricing, Market Fluctuation & Corrections

Precious metal and gemstone prices are influenced by international market rates.
Accordingly:

Prices may change without prior notice
Promotional prices are time-bound
We may correct pricing errors at any time

If a product is listed incorrectly:

We may cancel the order, or
Offer continuation at corrected price

If cancelled, a full refund will be issued.

6. Order Acceptance & Billing Accuracy

We reserve the right to:

Refuse or cancel orders
Limit quantities per person, account, or household
Restrict suspected reseller or distributor orders

You agree to provide accurate and complete billing and account information.

7. Promotions, Discounts & Campaign Rules

Promotions may:

Be limited by stock availability
Not be combinable unless stated
Be non-transferable and non-cash redeemable

We reserve the right to modify or withdraw promotions without prior notice.

Orders placed before promotions remain final.

8. Product Availability & Manufacturing Lead Time

Some jewellery may require production lead time depending on:

Customisation
Stone sourcing
Workshop capacity

Estimated timelines are indicative only.

9. Treated Stone & Special Material Sales Policy

Certain treated stones or specialised materials may be sold under no return, no exchange, and no upgrade basis due to resale and certification constraints.

10. Returns & Exchanges

Returns must:

Be unused
Include packaging and certification
Meet return policy timeline

Custom, engraved, resized, or bespoke jewellery may be non-returnable unless defective.

11. Repairs, Servicing & Wear Responsibility

We may provide servicing subject to inspection.

We are not responsible for damage caused by:

Impact
Chemical exposure
Improper storage
Wear and tear

12. Intellectual Property & Brand Rights

All website content including:

Designs
Product visuals
Copy
Logos
CAD concepts

Remaining exclusive property of Nara Fine Jewellery.

Unauthorised reproduction or commercial use is prohibited.

13. Website Use License

You are granted a limited, revocable license for personal non-commercial use only.

You may not:

Copy or distribute content commercially
Reverse engineer platform components
Remove proprietary notices

14. User Submissions, Feedback & Suggestions

If you submit feedback, suggestions, or comments:

You grant Nara unrestricted rights to:

Use
Modify
Publish
Commercialise

Without obligation of confidentiality or compensation.

15. Third Party Tools & External Links

We may provide access to third-party tools or links.

These are provided as is, and we are not responsible for:

Third-party content
External transactions
Third-party platform failures

16. Privacy & Personal Data

We process personal data in accordance with applicable data protection principles and our Privacy Policy.

17. Disclaimer of Warranties

Services and products are provided on an “as available” and “as is” basis.

We do not guarantee:

Error-free website operation
Continuous service availability
Virus-free systems

18. Limitation of Liability

To the maximum extent permitted by law, Nara shall not be liable for:

Indirect damages
Consequential losses
Data loss
Loss of profits

Maximum liability shall not exceed purchase amount paid.

19. Indemnity

You agree to indemnify Nara against claims arising from:

Misuse of website
Breach of Terms
Violation of third-party rights

20. Termination

We may suspend or terminate service if:

Terms are breached
Fraud or abuse is suspected

Obligations incurred before termination remain enforceable.

21. Severability

If any clause is unenforceable, remaining provisions remain valid.

22. Entire Agreement

These Terms, together with related policies, form the entire agreement between you and Nara.

23. Governing Law & Dispute Resolution

These Terms are governed by Singapore law.

Disputes shall first attempt resolution through negotiation before court proceedings in Singapore.

24. Changes to Terms

We may update Terms at any time. Continued website use indicates acceptance.

25. Contact Information

Nara Ventures Pte. Ltd.
160 Robinson Road, #14-04 SBF Center, Singapore 068914
info@nara.sg
+65 85861234
UEN: 202445071W